Orbio World
role advertised
starts
ABOUT THE COMPANY
The team runs retention for brands selling directly to consumers online.
THE BRIEF
A broad list couldn’t answer that. We started with real buying decisions, mapped the changes before them, and built the next search around what we learned.
Start with the customers competitors had already won. Work back from the decision.
01 / THE OFFER
Our client runs email and SMS for consumer brands. We started with their services, the customers they serve, and the work those customers hire them to do.
Email and SMS opens into lifecycle marketing, flows and campaigns, list growth and retention strategy.
02 / THE WIDER MARKET
Buyers describe the same service in different ways. We followed those descriptions across websites and directories to find the wider market—not just agencies with “email marketing” in their headline.
Service descriptions become search combinations, then public sources. 793 agencies were identified; 588 were relevant enough to compare.
03 / THE COMPETITOR SHORTLIST
We compared what each agency sells, who buys it, and how they deliver it. That gave us 20 competitors whose customers could teach us something about our client’s next sale.
Source collection, offer comparison and scored company cards resolve into 20 competitors.
A close match in service, customer and delivery model: email and SMS for ecommerce brands, moving from an audit into a build and a monthly retainer. The offer also shares a focus on brand voice. Published geographic information is less complete.
We are not a generalist marketing agency. We specialize exclusively in email and SMS for ecommerce brands.
flows yes ('Automations & Flows... welcome series, abandoned cart, post-purchase, winback') · campaigns yes ('Campaign Management') · SMS yes (throughout) · list growth/pop-ups yes ('List Growth Strategic list capture built around your customer journey')
build explicit: 'Rebuilt 11 core flows, launched 40+ emails, added upsells, cross-sells' (Gains case study) · manage explicit: 'We operate on a flat monthly retainer based on email and SMS volume... All plans are month to month with no long-term contracts.'
We are Well Copy. We help 7-10 figure ecommerce brands build industry-leading retention systems that unlock profitable growth.
Shopify yes ('Help handle integrations (Shopify, Recharge, Postmark, custom events)' — careers: Klaviyo Technical Specialist listing) · SMS platform yes (Klaviyo, confirmed via careers) · subscription platform yes (Recharge, same careers listing) · loyalty/reviews not mentioned at all
The same audit-to-management model for consumer ecommerce brands. Its scope goes beyond email and SMS into WhatsApp, direct mail and loyalty integrations. It serves US and global clients from a UK base.
Retention is all we do, and it shows in how email, SMS and WhatsApp get sequenced together so no single customer ends up spammed across every channel at once.
flows yes ('Automations & Flows... High-converting automated journeys across the entire customer lifecycle') · campaigns yes ('One calendar, every month Campaigns run to a monthly calendar') · SMS yes ('SMS & WhatsApp Management') · pop-ups yes ('Popups, lead capture, and zero-party data collection')
build: '01 CRM AUDIT & ROADMAP Deep-dive audit of your CRM performance... You'll receive a clear, prioritised roadmap' · manage: 'This tool is included in every active retainer.'
Working at Underground Ecom means creating best-in-class marketing creative and strategies for some of the most exciting eCommerce brands in the US, UK and across the world
Shopify-focused yes · SMS platform yes (Klaviyo SMS) · subscription platform yes ('Integration with ecommerce and helpdesk platforms like Shopify, Klaviyo, Gorgias, and Recharge.' on UE's own SMS service page) · loyalty/reviews not a named platform ('loyalty integration' stated generically, no Yotpo/Smile.io/Okendo/LoyaltyLion)
Retention-focused, with ongoing channel ownership after a diagnostic. Its case studies cover apparel, beauty, supplements, and food and beverage. Subscription work broadens the offer; its UK base is a point of difference.
Every channel that brings customers back, run for you. Email... SMS & WhatsApp... Direct mail... Subscriptions... Data & analytics... List growth. We diagnose everything. We contract for the parts above.
flows yes ('Flow architecture. Welcome, post-purchase, replenishment, winback and subscription lifecycle') · campaigns yes ('Campaign calendars. Planned monthly') · SMS yes ('Is SMS included? + Yes') · list growth/pop-ups yes ('List growth Signup forms and popups tested properly')
'02 Build + The system that creates the second order... Flows Campaigns Subscription programme Post-purchase experience List growth' and 'Everboost works on a monthly retainer scoped to your brand after the diagnostic'
Health and wellness ecommerce brands doing seven to eight figures, in the UK, US and Australia: supplements, skincare, food and drink, personal care and pet health.
Shopify yes ('Klaviyo, Loop, Skio, Attentive and Shopify') · SMS platform yes (Attentive named) · subscription platform yes ('Subscription retention for brands on Loop, Skio and Recharge') · loyalty/reviews: not named on any page read
A retention specialist with in-house design and copy, an audit-led entry and ongoing management. Its customer categories closely overlap. Loyalty and subscription services make the offer broader than email and SMS alone.
Sticky Digital works exclusively in retention for DTC brands... no paid media, no SEO, no brand work — specializing in email, SMS, loyalty, and lifecycle strategy for DTC brands on Shopify.
flows yes ('segmentation architecture, behavioral triggers, suppression logic') · campaigns yes ('Campaigns matter... layer on top') · SMS yes (dedicated SMS vetting guide) · list growth yes ('Welcome & List Growth: immediate value, next best step')
build yes ('Sticky builds the foundation — segmentation architecture, behavioral triggers, suppression logic') · manage yes ('Monthly Retainers... the most common — and most effective — model for retention... Retention is never done')
Sticky Digital recommends working with an agency... works exclusively in retention marketing for DTC ecommerce brands, including wellness and supplement companies on Shopify.
Shopify yes (Shopify-built site, 'Shopify's Premier Retention Marketing Agency') · SMS platform yes (Attentive) · subscription yes (Recharge, Stay.ai) · loyalty/reviews yes (Yotpo): 'works inside Klaviyo, Attentive, Recharge, Stay.ai, Yotpo, and the broader retention stack'
A retention and CRM specialist covering email, SMS, loyalty and automation. Its Klaviyo credentials and US presence strengthen the overlap. Messenger and broader CRM work extend the service scope.
We don't do a bit of everything. We do one thing better than anyone: customer journey optimisation across email, SMS, and CRM.
automated flows yes ('Marketing Automation — we create strategic, automated communications' / 'Journey Build — building your campaigns and flows') · campaign calendar/campaigns yes ('managing your email campaigns') · SMS yes (dedicated SMS Marketing service) · list growth/data capture yes ('implementing advanced data capture onto our site' — testimonial; 'Data Capture Platforms' named partner category)
build: '05 JOURNEY BUILD Next our expert technical specialists go to work building your campaigns and flows' · manage: '06 TEST & OPTIMISE ... we continue to test the creative and technical aspects of your buyer journey' plus dedicated 'Campaign Management' as an ongoing line item; audit as entry: '01 BRAND AUDIT It all begins with a comprehensive audit of your brand'
mostly consumer e-commerce testimonials/case names (Cheeky Chickadee, Hard Yakka, Rose-Hip Vital, Chef's Edge, Muscle Nation) but the Europe page states a minority non-ecommerce buyer explicitly: 'Our European teams, based in Berlin, Germany and Malaga, Spain, work with ambitious ecommerce and SaaS businesses to transform their customer journeys'
Shopify Plus yes ('we were also among the first marketing agencies (globally) to join the Shopify Plus Partner Program') · SMS platform named yes (Klaviyo SMS + 'Postscript Certified') · subscription platform not named (only a generic 'Subscription Platforms' partner-category header, no specific tool) · loyalty/reviews yes ('Okendo Certified')
A similar onboarding-to-monthly-retainer model for consumer ecommerce brands. It also offers direct mail, subscriptions, memberships and loyalty. The customer base and US market overlap closely.
We're your top-tier strategic partners on all things retention marketing: Email, SMS, direct mail, subscriptions, memberships, referral & loyalty programs, and more.
flows yes ('Lifecycle Automations We build personalized email flows across the entire buyer lifecycle') · campaigns yes ('Campaign Management ... plan out your entire month's content calendar') · SMS yes ('Email & SMS Marketing Strategy') · list growth/pop-ups yes ('List Growth ... We optimize your email capture')
build: 'We completely revamped their automated flows, optimizing their campaign strategy' (Llama Naturals case) · manage: 'we offer flexible, month-to-month contracts, so you can rest easy knowing we're earning your business every month'
The best email marketing agency for most ecommerce and DTC brands in 2026 ... our sweet spot is the 8-figure range.
SMS platform (Klaviyo) yes: 'Every percentage in this guide, ours included, is Klaviyo-attributed, so compare agencies like with like' · Shopify partner/focus not stated on pages read · subscription platform not named (only 'subscription strategies' generically) · loyalty/reviews platform not named
A strong customer and platform match, with a dedicated email and SMS service. Shopify development and conversion optimization sit alongside retention, making it a broader vendor choice rather than a retention-only specialist.
01 Shopify Design and Development ... 02 Klaviyo Email and SMS Marketing ... 03 Conversion Rate Optimization ... Fuel Made is a Shopify ecommerce growth agency that specializes in Shopify design & development, conversion rate optimization (CRO), and Klaviyo lifecycle marketing for DTC brands.
flows yes ('High-quality custom automations. Our senior-level expert copywriters, designers and strategists define a lifecycle strategy') · campaigns yes ('Regularly scheduled campaigns. Whether you have a big sale coming...') · SMS yes ('Klaviyo Email and SMS Marketing') · list growth/pop-ups yes ('Ongoing list growth. Experience continuous expansion of your email list')
build: 'High-quality custom automations. Our senior-level expert copywriters, designers and strategists define a lifecycle strategy specific to your store, and create all of the email and SMS content for each stage of your customer journey' · manage: 'No long-term contract needed ... On average, our current clients have been with us for 3.8 years'
DTC ecommerce brands doing $10M-$100M+ in annual revenue ... Brands on Shopify, Shopify Plus, or Klaviyo
We are Shopify Plus Partners specializing exclusively in Shopify since 2010 (Shopify) · 'Klaviyo Email and SMS Marketing' (SMS platform) · 'Our valued partner ecosystem ... Shopify Plus klaviyo Rebuy Okendo Recharge Smile.io Octane AI Gorgias' (Recharge = subscription; Okendo/Smile.io = reviews/loyalty)
A similar build-then-manage retention service for the same type of buyer. Its scope extends into loyalty, reviews, push notifications and subscriptions.
BMO Media is a lifecycle and retention marketing agency for DTC and ecommerce brands. We run email, SMS, loyalty, reviews, push, and subscriptions as one coordinated program ... we work exclusively with DTC and ecommerce brands. If you need B2B nurture, enterprise martech consolidation, or a paid-media-led program, several agencies below are a better call.
flows yes ('We build and optimise the Klaviyo flows') · campaigns yes ('then run a campaign calendar that keeps your list engaged') · SMS yes ('SMS Marketing The highest-intent channel you own') · list growth/pop-ups yes ('Compliant list growth — opt-in design at checkout and on site, never bought numbers')
build: 'Full Klaviyo account audit ... Build-out and optimization of the core revenue flows' · manage: 'Quarterly flow reviews so your automations keep pace' and monthly reporting ('Each month you get flow revenue and campaign revenue reported separately')
we work exclusively with DTC and ecommerce brands
Shopify yes ('Klaviyo and Shopify integration health checks so profile data, catalog feeds and events stay reliable') · SMS platform yes ('Attentive, Postscript, Klaviyo SMS and Sendlane') · subscription yes ('Platform integration: Recharge, Skio, Loop and similar') · loyalty/reviews yes ('LoyaltyLion, Yotpo, Smile.io and similar')
A broader Shopify and commerce agency with a substantial lifecycle marketing practice. The overlap is strongest when a buyer wants retention alongside platform migration, development or enterprise commerce work.
Our Marketing Practice We fuel growth and drive long lasting customer relationships. Fully managed services across Email/SMS, Personalization, CX, Loyalty, and Subscription programs.
flows yes ('Behavioral Triggered Automations Advanced automated flows') · campaign calendar yes ('Content & Promotional Calendar Management Developing and managing campaign calendars') · SMS yes ('Full Service Email & SMS Program Management') · list growth/pop-ups yes ('Contact Acquisition & List Growth Optimizing on-site sign-up forms and ongoing list growth strategies')
build: 'ESP Migrations, Klaviyo Onboarding & Platform Setup Supporting migrations to Klaviyo ESP; data and list management, technical set-up, and integration support' · manage: 'Full Service Email & SMS Program Management Managing end-to-end lifecycle marketing programs'
'We unlock business-to-business (B2B) commerce on Shopify' and a dedicated B2B practice page: 'Domaine B2B is built for businesses that drive industries forward... In Financial Services, that includes commercial banking, insurance, and advisor platforms... Healthcare and Life Sciences... Energy and Utilities... Manufacturing... Hi-Tech and Telco' — alongside the DTC consumer line
Shopify yes ('We only work with the Shopify platform') · SMS yes (Klaviyo 'across email, SMS, & push notifications') · subscription yes ('Recharge Smarter subscription experiences') · loyalty/reviews yes ('Yotpo Ecommerce retention marketing')
A creative-led retention offer for consumer ecommerce brands, moving from an audit into execution. Its boutique delivery model overlaps closely. Published location information is insufficient for a geographic comparison.
Your creative-first Email + sms partner Let's maximize revenue and ROI with designs that bring your brand to life.
flows/automations yes ('AMB will review the automated flows, campaigns, and segmentation') · campaigns yes (same) · SMS yes ('Your creative-first Email + sms partner') · pop-ups yes ('On-Site Experience + Pop-Ups')
build implied: 'we will identify any potential issues... Together, we will build a 30, 60, and 90+ day roadmap to success' · manage explicit: 'We take care of the entire process from start to finish with guidance on loyalty programs, subscription, and more'
Italist industry Fashion... Birdies industry Footwear... Black Wolf Nation industry Skincare... The Woobles industry Crochet — all consumer DTC case studies, no B2B/nonprofit named
Shopify not named on any page read · SMS platform yes (Klaviyo, own core offering, 'Email + sms partner') · subscription platform not named ('guidance on loyalty programs, subscription, and more' is generic) · loyalty/reviews named platform no
Similar retention services, in-house design and copy, and an audit-to-management model. Its customer base spans many more industries, including finance, education and technology.
The award-winning eCRM lifecycle marketing agency We scale up beyond eCRM, email marketing and mobile messaging. Enchant handles lifecycle marketing for some of the most iconic brands on the planet.
flows yes (dedicated 'Email Automation & Flows' service: 'Build highly personalised, automated email trigger campaigns') · campaign management yes ('Email Marketing Campaigns & Management ... flawless management and deployment of your email campaigns and automation flows') · SMS yes (dedicated 'SMS Marketing' page) · list growth yes ('Email List Growth Grow your audience with ethical, high-converting tactics')
build: 'Build highly personalised, automated email trigger campaigns' (Email Automation & Flows) · manage: 'Subscriptions Fast and unlimited access to our entire eCRM team' and 'flawless management and deployment of your email campaigns'
Enchant designed and developed a new Email Design System in Marketing Cloud for us. This lead to a significant increase in clicks. Sophie Dear Head of Marketing, University of Portsmouth ... Enchant came in and delivered an incredible training programme ... Rene Director, Global Marketing Insights at BlackRock — plus a stated 14-vertical scope including 'Finance ... Education ... Tech ... Events'
Shopify yes ('Shopify Platform Partner' badge) · SMS platform: not named as a specific product (SMS offered as Enchant's own service, no Klaviyo SMS/Attentive/Postscript phrase) · subscription platform: not named · loyalty/reviews platform: not named (own 'Loyalty Programmes' service, no Yotpo/Smile.io/Okendo/LoyaltyLion named)
A broader ecommerce agency combining retention with development, strategy and paid media. Its audit-led entry and separately priced build work differ from an integrated retention engagement.
Marketing Services Search Advertising... Paid Social Advertising... Email and SMS Marketing Retention strategies that increase customer lifetime value... Amazon Marketing — with a dedicated managed-service page: 'Klaviyo Master Partner - Retention That Drives Revenue. Email and SMS programs built on automated flows, real segmentation, and deliverability work.'
flows yes ('We build automated flows (welcome, abandoned cart, post-purchase, winback)') · campaigns yes ('and ongoing campaign calendars') · SMS yes ('email/SMS marketing through Klaviyo... full Klaviyo setup, migration, flow architecture, campaign strategy, segmentation') · list growth/pop-ups not stated for email
audit explicit: 'Klaviyo audit covering newsletter, flows, segmentation, subject lines, deliverability, open rates, and click-through rates... written retention roadmap with prioritized initiatives' · manage/build explicit but collapsed into one step: 'Will you build the flows? Not in this engagement - the LTV Engine is a strategic audit and roadmap. Build-outs happen in a follow-on lifecycle retainer ($6-12K/month)'
We work best with established and emerging lifestyle brands... Fashion Beauty Consumer Goods Food & Beverage Health & Wellness Home & Furniture Gaming
Shopify Plus yes ('DYODE is an Orange County–based Shopify Plus and eCommerce growth agency') · SMS platform yes ('email/SMS marketing through Klaviyo') · subscription platform yes ('Recharge Partner - Subscriptions That Stick... 20+ Recharge implementations') · loyalty/reviews not a named platform ('Loyalty Integration' mentioned generically on the Recharge page, no Yotpo/Smile.io/Okendo/LoyaltyLion)
A similar retention build-and-management model, with a deeper specialization in subscription economics: churn, dunning and customer lifetime value.
We do not run ads, design brands, or promise everything. We run retention and lifecycle on Klaviyo, all day, for years.
flows yes ('Lifecycle Flows: welcome, browse, cart and checkout abandonment, post-purchase, win-back, replenishment') · campaigns yes ('Campaigns & Calendar A planned campaign calendar with real segmentation') · SMS yes ('SMS & Deliverability') · list growth/pop-ups not stated
build: 'Get a Free Klaviyo Audit That Ends With a Gameplan' · manage: 'We own the whole retention side of a subscription P&L ... and the Klaviyo email and SMS programs ... that execute it. One team runs the analysis and the execution.'
DTC and subscription brands from $5M to $150M across the US, UK, and Europe
Shopify yes ('We pull your real numbers from Shopify and Klaviyo') · SMS platform yes (own 'SMS Marketing' service on Klaviyo) · subscription platform yes ('wired into Loop, Recharge, and Skio') · loyalty/reviews not named
A retention specialist with in-house creative, an explicit build-then-manage model and Klaviyo credentials. Direct mail, subscriptions and loyalty broaden its scope, while some clients sit outside ecommerce.
The Retention Agency Behind Your Next Stage of Growth Turn more first-time buyers into loyal, repeat customers with smarter email, SMS, and retention strategy.
flows yes ('Automation Buildout') · campaign calendar yes ('Content Calendar Planning') · SMS yes (dedicated SMS Marketing service) · list growth/pop-ups yes ('List Growth Optimization')
build: 'Step 1: Email Automation Strategy & Flow Mapping ... Step 2: Email Flow Setup & Implementation ... Step 3: Testing, Optimization & Handoff' · manage: 'Email & SMS Campaigns We launch weekly email & sms campaigns'
Industries eCommerce Hotels Med Spas — the vast majority of named case studies (Nursing Queen, TEMPTU, Zivolife, Silver Mirror, Skinmedix, Speks, Begin Health, StackedSkincare, ezpz) are ecommerce/DTC, with Hotels and Med Spas stated as additional served industries
subscription platform yes ('Platform Expertise We're experts in Recharge, Skio, and Stay AI, the leading subscription platforms for DTC brands') -- MISSED by original scorer, who wrote 'subscription platform: not named' while citing this exact page as the O3-adjacent /services/subscription-management URL · Shopify partnership: not stated · SMS platform: not named as a specific product · loyalty/reviews platform: not named
Email and SMS retention for ecommerce brands overlaps with the core offer. Direct mail, conversion optimization and a separate Shopify development practice make the overall business broader.
Retention Marketing 01 Email Marketing ... 02 SMS Marketing ... Loyalty ... Shopify Dev 01 Custom Built Landing Pages ... 02 Conversion Rate Optimization ... Site Speed Optimization ... Store Locators ... Custom Functionality — two named top-level service categories on the same services page
flows yes ('automated Klaviyo flows (welcome, abandoned cart, browse abandonment, post-purchase, winback, replenishment)') · campaigns yes ('Email & SMS campaigns'; 'One call per month. We bring the plan, you approve it') · SMS yes ('SMS Marketing Fully integrated with email') · list growth/pop-ups not stated
manage: 'Get a team that does retention all day ... One 30-min call per week—you approve, we execute' · build: 'Do You Do Projects? Yes, for the right fit. We've done Klaviyo migrations, flow builds, and sets of campaign deliverables.'
DTC ecommerce brands, mostly on Shopify with Klaviyo. Our clients span food & beverage, fashion & apparel, beauty, home goods, and outdoor gear, plus B2B ecommerce brands like Dri Duck.
Shopify yes ('Shopify integrations' service; full 'Shopify Dev' practice) · SMS platform yes (Klaviyo SMS, deeply Klaviyo-native content) · subscription platform not named · loyalty/reviews yes ('If you use Okendo, Yotpo, or Judge.me, this email can link directly to the review form')
Email and SMS form one part of a broader agency offering. Its consumer ecommerce work overlaps, but CRM implementation, recruitment marketing and B2B services serve different needs.
Everything your eCommerce brand needs to retain and grow. We run the channels that turn one-time buyers into loyal customers. Email Marketing, SMS, and UGC ads, all under one roof. Email & SMS Marketing ... UGC Ads ... CRM Solutions
flows yes ('Automated Flows & Lifecycle Journeys Welcome series, abandoned cart, winback, post-purchase - we build automated email journeys') · campaigns yes ('Weekly Campaign Creation') · SMS yes (dedicated SMS Marketing service page) · list growth/pop-ups yes ('Landing Page Strategy & Popups We optimize every step of the funnel, including your landing pages and popups')
build: 'Automated Flows & Lifecycle Journeys ... we build automated email journeys that sell while you sleep' · manage: 'Weekly Campaign Creation ... week after week' plus '65 % of our clients have stayed with us for 2+ years' (quote corrected — original wrote '65% of clients stay with us for 2+ years', a paraphrase; the site's actual wording is '65 % of our clients have stayed with us for 2+ years')
Hustler Marketing is a full-service email marketing agency that serves eCommerces stores and B2B brands around the globe. ... CRM Solutions CRM setup, migration, and optimization for eCommerce and B2B brands who want their tech stack working together.
Shopify yes ('Seamless integrations with Shopify, Recharge, etc.') · SMS platform yes ('Our SMS solutions plug right into your tech stack: Klaviyo, Yotpo, Shopify, and more') · subscription platform yes (Recharge, same quote) · loyalty/reviews platform yes ('Yotpo Premier Partner', 'Yotpo's Email Advisory Board')
A close match to building and managing email retention on Klaviyo, with flexible contracts. Its published case studies show a different mix of categories; that difference reflects the pages reviewed rather than a claim about its entire portfolio.
Flowium is a retention marketing agency that helps ecommerce brands grow more profitably through email, SMS, and lifecycle marketing. We build retention systems that increase customer lifetime value and repeat purchases.
flows yes ('Build Deploy flows, campaigns, segments and channels') · campaigns yes ('Campaigns Calendar Creation & Implementation') · SMS yes ('SMS Service ... Comprehensive Campaign Management') · list growth/pop-ups yes ('reviews your Klaviyo account setup. It analyzes key areas like deliverability, list growth, segmentation, flows, and campaigns')
Build Deploy flows, campaigns, segments and channels. What you get: A live retention ecosystem generating revenue. (Diagnose -> Map -> Build -> Optimize -> Scale) · manage: 'Weekly Calls With Your Specialist & Team' + 'Monthly Reporting'
Grow Your Business Revenue and Get Real Results Just like these eCommerce brands we've worked with! Beauty & Cosmetics Industry CPG Industry Pet Food & Care Industry Automotive Industry
SMS platform yes (Klaviyo, explicitly named as the SMS vendor they onboard: 'SMS Vendor Management Onboarding and integrating top SMS marketing solutions, including ESPs like Klaviyo') · Shopify partner/focus not stated · subscription platform not named · loyalty/reviews platform not named
An ecommerce retention practice covering email, SMS and RCS. Cold-email lead generation and content writing sit alongside it, serving buyers outside the core retention audience.
core retention offer (Email + SMS + RCS Marketing, treated as one channel) sits alongside two unrelated, separately-priced service lines named in the same nav: a B2B Cold Email lead-generation business ('SCORE THE BEST DEALS WITH B2B LEAD GENERATION SERVICES BY DIDO') and a Blog/content-writing business ('Blog & Article Writing Services ... $1500+/month')
automated flows yes ('Automation Optimization — Automated flow sequences use demographic and behavioral data') · campaign calendar yes ('Strategy & Content Calendar') · SMS yes (dedicated SMS Marketing page) · pop-ups/list growth yes ('Onsite popups/forms — Grow your subscribers, learn more about your customers, and trigger timely onsite notifications')
build: 'Flow Setups' · manage: 'Campaign Management ... is a driver for long-term customer loyalty and consistent growth' plus 'Automation Optimization' as an ongoing line; audit as entry: 'Get your email audit'
This service is NOT available for B2B, Real Estate, Brick & Mortar, Insurance, Construction, Manufacturing, Financial Services, or IT Industries. Please only apply if you are an eCommerce store.
Shopify yes ('From Shopify to WooCommerce, and from Magneto Commerce to Salesforce commerce cloud') · SMS platform named yes (Klaviyo SMS, explicit) · subscription platform yes ('RECHARGE' named partner logo) · loyalty/reviews yes ('SMILE.IO' and 'Yotpo' named partner logos)
Retention-focused, with named examples of rebuilding and managing customer programs. Email, SMS and loyalty overlap closely. The available evidence is less complete on category breadth and supporting platforms.
We run Email, SMS, and Loyalty for brands that want marketing built on evidence, not opinions... We are not a design-only, copy-only, or campaign-only agency.
flows yes ('Lifecycle Automation Build high-performing flows') · campaigns yes ('Campaign Management Launch smarter campaigns') · SMS yes ('We run Email, SMS, and Loyalty') · list growth/pop-ups: not stated on pages read
build yes ('DigitsUp rebuilt STAND Flagpoles' lifecycle strategy... We introduced a structured lifecycle framework') · manage yes ('DigitsUp operated as an extension of Riversol's team, fully owning lifecycle automation')
Named clients across the 3 case studies read — Liverpool Los Angeles (apparel DTC), Riversol (skincare DTC), STAND Flagpoles (DTC) — no B2B, nonprofit or education clients seen.
Shopify yes ('We specialize in Shopify and Klaviyo') · SMS platform: soft — Attentive appears in an FAQ list of ESPs some CLIENTS already use ('We also have clients using tools like Mailchimp, Responsys, Braze, Campaigner, Mailerlite, Hubspot, Attentive, & more!'), answering 'What platforms do you specialize in?', not naming DigitsUp's own SMS stack — kept as evidenced since Attentive is genuinely SMS-specific and is named on DigitsUp's own page, but this is a softer read than a platform DigitsUp actively sells · subscription platform: not named on own pages (longlist notes third-party mention 'Recharge subscriptions', not used here) · loyalty/reviews: no named platform (only the generic term 'loyalty')
Similar retention services, in-house creative and a build-then-manage model. The main difference is commercial: it prices by output rather than using a monthly retainer.
You Run Your eCommerce Business. We'll Handle Your Email. From campaign management to flows and list growth, SmartMail is the all-in-one email service your business can count on.
flows yes ('Automation/Flows Setup We'll implement the most profitable email automations') · campaigns yes ('Email Campaign Management') · SMS yes (dedicated 'SMS Marketing' page) · list growth/pop-ups yes ('List Management and Growth ... advanced list growth strategies')
build: 'Get Your Klaviyo Flows Set Up in Days Not Months ... in 14 days or less' · manage: 'Every month your email strategist prepares and optimizes your custom strategy'
SmartMail is a leading eCommerce email marketing agency with a proven track record of boosting sales and increasing email ROI for eCommerce and D2C brands.
SMS platform yes ('We work with all SMS Marketing Platforms We work with platforms like Attentive, Klaviyo, ClickSend, Twilio, and EZ Texting') -- MISSED by original scorer, who read this exact page and wrote 'no Attentive/Postscript/Klaviyo SMS phrase' · Shopify partnership: not stated · subscription platform: not named · loyalty/reviews platform: not named
04 / THEIR CUSTOMERS
We followed customer stories, announcements, reviews and the people involved. Joining those sources gave us 80 customer relationships to investigate.
Competitor websites, press and events, LinkedIn people and buyer reviews produce named customer relationships with sources attached.
BMO Media · Email, SMS & subscription retention
Timing · Start month not disclosed
DYODE · Shopify site refresh
Announced · April 2025
BMO Media · Email, SMS & subscription retention
Post published · March 2026
BMO Media · Post-purchase email flows
Project from · January 2025
05 / THE STUDY SET
Knowing who worked together wasn’t enough. We needed customers that fit, with enough evidence to understand when the work began. We selected 20 engagements for closer study.
Check a customer’s fit, relationship and date evidence. Twenty engagements are selected; project starts and later announcements stay distinct.
Featured Mar 2026 · work predates the post
Research sourcePublic mention Mar 2026 · start not disclosed
Research sourceLive by Dec 2025 · announced Feb 2026
Research sourceProject period from Jan 2026
Research sourceMigration announced Nov 2024 · later webinar Jan 2026
Research sourceEmail work documented by Sep 2024 · later webinar Nov 2025
Research sourceStore launch Jul 2025
Research sourceRelationship established · start month unverified
Research sourceSite refresh announced Apr 2025
Research sourceProject period from 2025-01
Research sourceProject period from 2025-01
Research sourceProject period from 2025-01
Research sourceProject period from 2024-05
Research sourceProject period from 2024-02
Research sourceProject period from 2022-01
Research sourceProject period from 2022-01
Research sourceProject period from 2021-07
Research sourceProject period from 2021-06
Research sourceStore launch Jan 2021 · Half Helix, now Domaine
Research sourceRelationship established · start month unverified
Research source06 / BEFORE THE DEAL
We checked the same six events against each deal: team changes, new channels, new markets, new products, changes in systems, and funding.
Six events are checked against one buyer’s deal. Orbio’s growth leader departed in August 2024, five months before the January 2025 YOCTO project start.
07 / ACROSS THE DEALS
A single company’s story can be misleading. Comparing the deals helps us see which changes recur—and how far before the engagement they happened.
The same six checks run across 20 deals. New owned channels, new markets and funding each appear in three selected source records. These are observed events, not confirmed buying causes.
Each deal is checked for growth-team moves, new owned channels, new sales markets, new product categories, commerce-system changes and funding. “Not found” means no qualifying dated evidence in the checked sources; it does not prove the event never happened. Unresolved dates or identities remain unverified.
Matas Griaznovas, Head of Digital Products Growth, posted his departure on 26 August 2024. The YOCTO project starts in January 2025: five months later.
Departure-post authorProject-start reviewOwned channels: Loved01, MoonBrew, RSVLTS. New sales markets: Milk Makeup, Loved01, Moose Knuckles. Funding or debt: Milk Makeup, David Protein, Adelante Shoe. Each appears in three of the 20 selected deal records. Reference dates include project starts, announcements and delivery dates; they are not all purchase dates.
These events also occurred outside the pre-deal window in the research. Repetition alone does not establish buying intent. The next step is to ask buyers what actually influenced their decision.
RSVLTS app and storeMoose Knuckles · Pearson launchDavid Protein · Form DMilk Makeup · lender filingAdelante Shoe · Form D08 / THE BUYER CONVERSATION
Did that change make the buyer look for help, or did it simply happen nearby? The buyer questions connect each pattern to the reason for purchasing.
Three explicitly draft conversations connect all six events to buyer answers and event-specific verdicts. Actual public buyer accounts are available in the evidence drawer.
“Improve our email flows.”
“Reduce reliance on paid search and paid social.”
A focused daily search, without another hire or another tool to manage.
09 / THE SEARCH BRIEF
“A growing company” is too broad. Each event needs a specific definition, the sources that reveal it, and a way to check when it happened.
A new SMS programme becomes a brief: first-launch evidence, date, ownership and company fit. The same approach applies to six event categories.
10 / THE DAILY SEARCH
The search checks the event and the company behind it. Each account comes with supporting evidence and relevant buyer roles—without another tool for the client to operate.
Jobs, owned websites and press or filings reveal changes. Consumer-business fit, geography and company size are checked before an account enters the review queue.
Give each buyer a concrete reason to start a conversation.
11 / THE COMPANY RESEARCH
A compliment about their latest post isn’t a reason to meet. We research the company’s actual customer experience and find something their team can use.
A generic pitch gives way to the actual Sunday Riley website. A verified iPhone screenshot shows the chat greeting covering the email sign-up button.
12 / THE OUTREACH
We turn the finding into a practical asset and offer it to the relevant person. The conversation starts with something specific to their business—and something useful to discuss.
The finding becomes a one-page review, then a draft email using the existing shopper-test template: what we found, why it matters and an offer to share the report.
THE POINT OF THE WORK
A defined competitor set. Customer relationships with evidence.
Specific changes to look for. Something useful to say.